Strategic Plans

Strategic planning is an organization’s process of defining its strategy and making decisions on allocating its resources to pursue this strategy. PassionIT can assist in implementing an IT service management framework to guide the implementation of your business strategy by creating a foundation of strategic superiority for the IT infrastructure.

Procedures describe a process: who does what, when they do it, and under what criteria it is done. At PassionIT we are dedicated to making your IT organization function to your expectations. This includes the following:

• A series of steps taken to accomplish an end goal
• Procedures to define how to protect resources, which are the mechanisms to enforce policy
• Procedures to provide a quick reference in times of crisis
• Procedures to help eliminate the problem of a single point of failure
• Assistance with SLA’s ( Service Level Agreements)
• OLA’s (Operational Level Agreements)
• Process flow using the ITIL® best practices framework