Root Cause Analysis

Root Cause Analysis is a method that is used to address a problem or event that has negatively impacted the business. In order to get to the root cause of any problem, an analysis is initiated so that the organization can locate, correct, and eliminate the issue and reverse any negative effect on the business. At PassionIT we use successful IT Service Management methods to locate the issue and guide your IT team to rectify and eliminate the problem while evaluating any risk. The staff at PassionIT will work with the customer using decades of experience and followed best practice methods to evaluate and answer the questions “What, how, and why.”

This analysis includes the following steps:

• Identify the problem.
• Define the problem.
• Understand the problem.
• Identify the root cause.
• Correct and eliminate the problem.
• Confirm the solution.
• Document and present the findings.