ITIL 4 Create, Deliver and Support: The Practice Guides

Product Description

ITIL 4 Create, Deliver and Support: The Practice Guides includes all official examinable practices for the Create, Deliver and Support module.

Suitable for those who are responsible for managing IT-enabled products and services, those who wish to progress from ITIL 4 Foundation, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4.

Delegates must undertake all four modules of; ‘Create, Deliver and Support’, ‘Direct, Plan and Improve’, ‘Drive Stakeholder Value’, ‘High-velocity IT’ to become an ITIL 4 Managing Professional, and both modules of ‘Direct Plan and Improve’ and ‘Digital and IT Strategy’ to become an ITIL 4 Strategic Leader.

Key Features

• Includes all official examinable practices for the ITIL 4 Create, Deliver and Support module and enhances the framework outlined in the ITIL 4 Create, Deliver and Support core guidance.