Passing Your ITIL v3 Foundation (2011) Exam (Paperback)

Product Description

Passing Your ITIL Foundation Exam is endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

This publication is an excellent addition to the material provided in any of the available ITIL Foundation classes, providing an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement), and service management technology plus information on the qualification scheme and the exam itself.

This document is an excellent addition to any of the available ITIL Foundation classes.

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