ITIL® v3 Foundation (2011) Handbook
Product Description
The ITIL® Foundation Handbook (Paperback) is now updated and in line with the 2011 syllabus. This quick-reference guide has been designed to help students prepare for their ITIL® Foundation Certification exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while traveling.
The ITIL® Foundation Handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
The ITIL® Foundation Handbook:
- Is aligned with the ITIL 2011 publications and syllabus.
- Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.
- Describes the key principles and practices of IT service management.
- References relevant sections of the core publications.
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