ITIL 4 Master: The Practice Guides Suite

Product Description

ITIL 4 Master Pack: The Practice Guides includes all examinable practices for the complete ITIL 4 Higher Level journey.

The audience ranges from those who are responsible for managing IT-enabled products and services to those who wish to progress from ITIL 4 Foundation to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master.

Delegates must undertake all four modules of; ‘Create, Deliver and Support’, ‘Direct, Plan and Improve’, ‘Drive Stakeholder Value’, ‘High-velocity IT’ to become an ITIL 4 Managing Professional, and both modules of ‘Direct Plan and Improve’ and ‘Digital and IT Strategy’ to become an ITIL 4 Strategic Leader.

All modules have core guidance, and aligned examinable practices to ensure candidates have everything they need to pass their exams and be equipped with all the tools for achieving day-to-day IT best practice.

Key features

• ITIL 4 Master Pack: The Practice Guides includes all examinable practices for the complete ITIL 4 Higher Level journey.
  • Create, Deliver and Support
  • Drive Stakeholder Value
  • Direct, Plan and Improve
  • High-velocity IT
  • Digital and IT Strategy