ITIL Service Capability Handbook Suite
Product Description
The ITIL Service Capability Handbook Suite contains all four of the 2011 ITIL Intermediate Capability Handbooks.
Updated in line with the 2011 editions and ITIL Capability syllabus’s these quick reference guides will help you study for the ITIL intermediate capability qualifications. It is a handy, portable reference source for practitioners who work with these processes. Beyond the exam, the handbooks are a practical resource that can be used regularly in the workplace.
The publication suite includes the following titles:
- ITIL® Capability Handbook: Operational Support and Analysis (OSA)
- ITIL® Capability Handbook: Planning, Protection, and Optimization (PPO)
- ITIL® Capability Handbook: Release, Control, and Validation (RCV)
- ITIL® Capability Handbook: Service Offerings and Agreements (SOA)
Click on a title to go to that books product page.
NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
